Troubleshoot billing or access bug with a Premium membership

If your monthly membership payment for YouTube Premium or YouTube Music Premium is declined, we will notify you via email and then that you lot tin can take activeness and restore your membership.

After receiving this email:

  • You lot'll take 3 days to prepare the outcome before losing admission to your Premium benefits. During this 3 day period, nosotros will regularly re-attempt to process your monthly payment.

  • If later on 3 days, we are even so unable to successfully accuse you, your subscription will enter a "Paused" state for 30 days. During this paused state, nosotros will still periodically endeavor to process a payment to restore your membership admission, unless you cancel your subscription.

If y'all update your payment information during this time, your membership should be automatically restored during our next attempt to charge your payment method. If yous do not want to wait for the system to re-endeavor the charge, you can cancel your subscription and re-sign upward to gain admission correct away.

If yous believe you were charged for a paid membership but are unable to access your benefits, click hither.

If your payment for a paid membership was declined, you nearly likely need to fix an result with your payment method. See our tips for how to do this below.

Prepare a declined payment

Your monthly membership payment may have been declined due to an result with your card or other form of payment. Once you lot ready any payment problems, the arrangement volition automatically try to accuse you again and restore your admission to your membership benefits.

Make sure your card information is up to appointment

Update now

Payments frequently fail due to an expired credit card or an incorrect billing address. To update this information:

  1. Go to youtube.com/paid_memberships if you're on a computer. If you're in the YouTube mobile app, click on your profile picture and then Paid memberships.
  2. Click the  side by side to the message "Current payment method could non exist processed".
  3. Click Update payment method.

Nosotros recommend that you cheque all of your card information to brand sure information technology is correct, including the expiration appointment. The zip code listed for your payment method should also lucifer the zip lawmaking of the current billing address of your card.

If your payment method on file can no longer be used, delight add or cull another payment method.

Tip: If you don't see the option to "Update payment method" from the link higher up, yous tin can as well update the payment method for your membership from the Google Pay Subscriptions and Services page.

Submit whatsoever requested information

If you come across an fault bulletin requesting that you submit additional information to Google, delight follow the instructions to submit those details. For case, you may need to verify your identity on Google Pay before being able to buy using your Google account.

Y'all can too check Google Pay at any time for alerts or requests to set up account bug.

Bank check y'all have enough funds for the purchase

Sometimes a transaction is declined because of insufficient funds. Check your account to make certain you have enough to complete the purchase.

Contact your bank or card issuer

Your card may have specific restrictions which crusade your payment to fail. Contact the bank or company that issued your carte to ask about the transaction and see if they know the reason for the decline.

If you're exterior of the U.S., you will also need to ensure your card and bank support international transactions. Depending on your country, you may also need to contact your bank to qualify your card's apply for online transactions.

Endeavor to pay with a different payment method

Update now

You tin can try switching to some other form of payment by following these steps:

  1. Get to youtube.com/paid_memberships if you lot're on a computer. If yous're in the YouTube mobile app, click on your contour moving-picture showand then Paid memberships.
  2. Click the icon next to the message "Current payment method could not be processed".
  3. Click Update payment method.
  4. Select a different payment method.

Tip: If you are still having trouble using your payment method to purchase on YouTube, you tin can consider paying with Google Play rest (if information technology'south available in your country). You can notice which countries have Google Play residue available here.

First, add to your Google Play residuum and so select the "Google Play Residue" option as your payment method. You tin also read more about redeeming your Google play residue.

Fix issues with accessing benefits later on being charged

You may have tried to make a purchase or received a notification of a charge (such as a message from your mobile carrier), just have noticed that yous don't actually take access to what you bought. This can happen if your charge is still beingness processed, or has been declined.

About potency holds and pending transactions

Pending charges on Google Pay or your carte du jour statement are authorization holds that oasis't been processed nevertheless.

It's possible to see multiple pending charges for the aforementioned subscription payment, every bit each pending charge represents an say-so attempt. If a accuse is "Pending" instead of candy information technology has non been charged to you, and whatsoever unsuccessful carte authorization attempts for a payment will drib off from your statements on their own and will not be billed to y'all.

How to check a pending charge

  • Cheque your billing statement or Google Pay. If you lot click into the transaction on Google Pay, you should see the purchase listed as a "Pending" charge rather than completed.
  • Search for an email receipt. You will receive an email receipt from YouTube if a charge is actually processed.
  • Yous can also check Google Pay at any time for alerts or requests to fix account problems. For instance, you may need to verify your identity on Google Pay before existence able to buy using your Google business relationship. If you don't come across whatever alerts or requests on Google Pay, be aware that this pending charge should either go through, typically within 1-14 business days, or disappear on its ain during this time, if the payment is declined by your payment provider. If you are yet seeing a awaiting charge after this time, please contact your payment provider.

How to cheque a declined charge

You can double check the condition of your buy in Google Pay. Google Pay should show the transaction status as "Declined". See our tips in the section above for how to fix a declined payment.

If your billing statement is still showing a "Awaiting" charge for this payment, this should go away on its own within 1-14 business days or disappear on its own during this fourth dimension, if information technology is declined. If y'all are nevertheless seeing a pending accuse after this time, please contact your payment provider.

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